Please make sure your shipping address to 100% is correct, especially the apartment number. If the address was incorrect, please contact us to change it before shipping the order. If you want to change the shipping address after the order is shipped, please contact the local post office when the package arrives in your country.
Our European warehouse is operational, packages are sent from our European warehouse. The package is usually delivered within 1-6 working days, usually by DHL or GLS. Orders exceeding US $39 after discount are eligible for free shipping.
European warehouse is available for:
Germany, Poland, France, Italy, Spain, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Romania, Slovakia, Slovenia and Sweden .
Meanwhile, we are working hard to find reliable local warehouses to provide better logistics services for all our valued customers in the future. Please stay tuned, thank you for your support!❤️❤️
Please note:
If you have ordered many products, your order may be split into multiple packages with different tracking numbers.
If you don't receive the package due to logistic reasons, we will be responsible for all losses and you can get a full refund.
Products displayed on the ugovape.com website are for the international market only.
As a rule, the standard version is delivered. If you have special requirements, please leave us a message. Some products are pre-sold. Please pay attention to the delivery date when they will be shipped in the description.
Please contact our support team at [email protected]to send another package or get a refund if your package is not delivered within 25 business days since shipping.
Ugovape.com has covered the European Union IOSS costs since August 5, 2021!
The EU is abolishing the low-value shipment concession for standard and reduced VAT goods to the EU from outside the EU from July 1, 2021.
The new IOSS (Import One-Stop Shop) system will be introduced by the EU in July 2021 to simplify VAT for distance sellers.
The Import One-Stop Shop (IOSS) is simpler and facilitates the central declaration and payment of VAT for distance sales of imported goods (with a value not exceeding €150) for EU countries. The IOSS means that in European Union countries the consumer will only be charged once at the time of purchase, not to pay any additional fees when the goods are delivered. The VAT rate is that applicable in the EU Member State where the goods are to be delivered.
*Note: Final interpretation rests with ugovape.com.