This Privacy Policy describes how UGOVAPE (the “Site” or “we”) collects, uses and discloses your personal information when you visit the Site or make a purchase on the Site.
Contact
If after reviewing this Policy you have additional questions, would like more information about our privacy practices, or would like to make a complaint, please contact us by email at [email protected] or by post using the details provided below:
Collection of personal information
When you visit the Website, we collect certain information about your device, your interaction with the Website and information necessary to process your purchases. We may also collect additional information when you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information listed below) as “personal information.” See the list below for more information about what personal information we collect and why.
Device information
Purpose of collection:
To load the website correctly for you and to carry out analyzes of website usage in order to optimize our website.
Source of collection:
Collected automatically when you access our website using cookies, log files, web beacons, tags or pixels.
Disclosure for Business Purposes:
Shared with our processor Shopify and the payment service provider USEEPAY.
Personal Information Collected:
Web browser version, IP address, time zone, cookie information, which websites or products you view, search terms and how you interact with the website.
Ordering Information
Purpose of collection:
To offer you products or services to fulfill our contract, process your payment information, arrange shipping and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud and, in accordance with the Preferences you have shared with us to provide you with information or advertising about our products or services.
Source of collection:
Collected by you.
Disclosure for Business Purposes:
Shared with our processor Shopify, payment service provider USEEPAY, webmaster tool Google Analytics and logistics system Dianxiaomi.
Personal Information Collected:
Name, billing address, shipping address, payment information (including credit card numbers), email address and telephone number.
We need this information to understand your needs and provide you with a better service, in particular for the following reasons:
Internal records.
We may use the information to improve our products and services.
We may occasionally send promotional emails about new products, special offers or other information which we think you may find interesting, using the email address which you have provided.
From time to time we may also use your information for market research purposes. We may contact you by email, telephone, fax or post. We may use the information to customize the website according to your interests.
Minors
The Site is not intended for U.S. persons under the age of 21 or under the legal age in your jurisdiction to purchase e-cigarettes. We do not intentionally collect personal information from children. If you are the parent or guardian and believe that your child has provided us with personal information, please contact us at the address above to request deletion.
Disclosure of Personal Information
We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to operate our online shop. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral advertising
As described above, we use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the website. You can read more about how Google uses your personal information here: https://www.google.com/intl/de/policies/privacy/. You can also deactivate the use of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the site, your purchases and your interaction with our advertisements on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (to which you may be able to consent depending on your location).
We use Shopify Audiences to help us show ads on other websites with our advertising partners to shoppers who have made purchases from other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the site, your purchases, and the email address associated with your purchases with Shopify Audiences, which allows other Shopify merchants to make offers that may be of interest to you.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work visit.
You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
In addition, you may opt out of some of these services by using the Digital Advertising Alliance opt-out portal at: https://optout.aboutads.info/ visit.
Use of Personal Information
We use your personal information to provide our services to you, including: offering products for sale, processing payments, shipping and fulfilling your order, and updating you about new products, services and offers.
Lawful basis
In accordance with the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
Your permission;
The performance of the contract between you and the Website;
comply with our legal obligations;
To protect your vital interests;
To carry out a task that is in the public interest;
For our legitimate interests, which do not outweigh your fundamental rights and freedoms.
storage
When you place an order through the Website, we will retain your personal information for our records unless and until you ask us to delete that information. For more information about your right to deletion, see the 'Your Rights' section below.
Automated decision making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) where that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or other significant impact on you using customer data.
Our processor, Shopify, uses limited automated decision-making to prevent fraud, which has no legal or other significant impact on you.
Services that contain elements of automated decision-making include:
Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist exists for a small number of hours.
Temporary blacklist of credit cards associated with blocked IP addresses. This blacklist exists for a small number of days.
Sale of Personal Information
Our website sells personal information as defined by the California Consumer Privacy Act of 2018 (“CCPA”).
Categories of information sold;
Information about your use of the Site, your purchases and the email address associated with your purchase
Instructions for opting out of sales;
Whether your company sells information from minors (under 16 years of age) and whether you obtain express authorization;
If you offer a financial incentive scheme to sell information, provide information about what that incentive scheme is.]
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the personal information we hold about you, port it to a new service, and request that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us using the contact details provided above.
Your personal information will initially be processed in Ireland and then transferred outside Europe for storage and further processing, including to Canada and the United States. For more information about how data transfers comply with GDPR, see Shopify's GDPR white paper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a California resident, you have the right to access the personal information we hold about you (also known as the 'right to know'), port it to a new service, and request that your personal information corrected, updated or deleted. If you would like to exercise these rights, please contact us using the contact details provided above.
If you would like to designate an authorized representative to make these requests on your behalf, please contact us at the address provided above.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our website. We use a range of different cookies including functional, performance, advertising and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means that you do not have to re-enter this information each time you return to the website or move from one page to another. Cookies also provide information about how people use the website, for example whether it is their first visit or whether they are frequent visitors.
We use the following cookies to optimize your experience on our website and to provide our services.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
COOKIE NAME COOKIE DESCRIPTION
CART The connection to your shopping cart.
CATEGORY_INFO Stores the category information on the page, which allows pages to be displayed faster.
COMPARE The items you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer ID with the store.
CUSTOMER_AUTH An indicator of whether you are currently logged in to the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the customer segment ID
EXTERNAL_NO_CACHE A flag indicating whether caching is disabled or not.
FRONTEND Your session ID on the server.
GUEST VIEW Allows guests to process their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The last viewed product.
NEWMESSAGE Shows whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use the cache.
PERSISTENT_SHOPPING_CART A link to information about your shopping cart and viewing history if you have asked the site for it.
POLL The ID of polls you have recently participated in.
POLLN Information about which surveys you have participated in.
RECENTLYCOMPARED The items you have recently compared.
STF Information about products you have emailed to friends.
STORE The shop view or language you selected.
USER_ALLOWED_SAVE_COOKIE Shows whether a customer has allowed the use of cookies.
VIEWED_PRODUCT_IDS The products you recently viewed.
WISHLIST An encrypted list of the products you have added to your wish list.
WISHLIST_CNT The number of items in your wish list.
The length of time a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please note that removing or blocking cookies may negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether to accept cookies through your browser settings, often located in your browser's "Tools" or "Preferences" menu. For more information about how to change your browser settings or how to block, manage or filter cookies, see your browser's help file or websites such as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent the sharing of information with third parties, such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not change our data collection and use practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for other operational, legal or regulatory reasons.
complaints
As noted above, if you would like to make a complaint, please contact us by email or by post using the details provided under “Contact Us” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/
Last updated: June 7, 2022
The above article has been translated into German and voopoo has been changed to ugovape. Please note that the German word for electronic cigarette is E-Zigarette.