Warranty period

MOD

Within 90 days from the purchase date indicated on your invoice or from the production date if there is no invoice for reference.

TANK

Vaporizer/evaporator coil/drip are consumable products that are not covered by the warranty once used. If there is a quality problem when receiving the goods, please send it back without adding oil.

Disclaimer

Artificial damage and problems caused by misuse are excluded from the warranty.

The coil is a consumable product and is not covered by the warranty once used.

Any hardware crack, modification is done at your own risk, it will void the warranty.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags attached and in the original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected] to contact. Please note that returns must be sent to the following address:
[518105 No.1 Road,Yangyong Industrial Park,Songgang Street,Baoan District,Shenzhen, China]

If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can contact us at any time [email protected] for any return questions contact.

Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you have received the wrong item so that we can evaluate and resolve the issue.

Exceptions/non-returnable items

Certain types of items cannot be returned, such as perishable items (such as food, flowers or plants), customized products (such as special orders or personalized items) and personal care products (such as beauty products). We also do not accept returns for hazardous materials or gases. Please get in touch if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

exchange

The quickest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the foregoing, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As mentioned above, your item must be in the same condition as you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and will let you know whether or not the refund has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

After-sales support

Please visit the self-service FAQ page to quickly resolve your issue.

If your issue is not listed in the FAQ or is not resolved after following the FAQ instructions, you have two options to resolve the issue:

Please go to the store where you purchased it for a quick solution.

Please send an email to [email protected]to seek help from UGOVAPE after-sales service team.

ugovape.com is a website that sells e-cigarettes. Based on the information in the article above, combined with keywords, and write a warranty and return policy for ugovape.com in German. Please note that the German word for electronic cigarette is e zigarette.