Shipping Policy

Welcome to UGOVAPE!

We are the supreme outlet store of VOOPOO as well as its brother brands ZOVOO and NEXA, well-known e-cigarette companies in the vaping industry. UGOVAPE was established to provide consumers the opportunity to benefit from amazing deals on all VOOPOO products from its various re-filled and pre-filled products. VOOPOO provides products directly to UGOVAPE to leverage our extensive re-marketing channels.

100% original as well as more affordable M2C prices (Manufacturer to Customer)!

Shipping cost:

Standard shipping is free for orders over $39, and shipping fee will be charged for orders under $39. We now can ship to most places in the world by Post Service. In the meantime, we are working hard to develop cheap and fast logistics channels in the future.

Delivery time:

Note: Deliveries are estimated to be within 8-15 working days. However, the deliveries may take slightly longer in remote areas or when facing various uncontrollable delivery factors (i.e. logistics issues, weather, traffic conditions, national holidays, high volume season, etc).

Handling Time: 1-2 working days (from our warehouse to carrier's operation center)

Shipping Time: 6-15 working days (from the dispatch place to your shipping address)

❣️Please have a kind tolerance on the long transportation time. But we're committed to providing the lowest price for all customers. Just enjoy your saving here!

❣️If the delivery time for your order exceeds 30 days, you can contact us for partial refund or a big coupon as compensation.

Transportation routes:

- For customers in the US:

The package will take flights from China to USA. Finally it will be carried by USPS to deliver to your shipping address.

- For customers in other countries and regions:

Route 1: The package will take flights from China to Korea first and then fly to Belgium. Finally it will be carried by Belgium post service to deliver to your shipping address in your country.

Route 2: The package will take flights from China to Singapore first and then it will be carried by Singapore post service to deliver to your shipping address in your country.

Route 3: The package will take flights from China to Netherland first and then it will be carried by Netherlands post service to deliver to your shipping address in your country.

Warm note:

1) No sign confirmation is needed.

2) Discreet shipping with neutral packing.

3) Taxes are not applicable on all orders.

4) If any shipping issues or customs issues, you can contact us for help via support@ugovape.com. We will give you full refund or resend one new package to you if the item can not be delivered to you successfully.

5) We apologize in advance for any inconvenience caused by any delays and thank you for your patience.

Have a nice shopping experience in UGOVAPE store!💯💯